Our heated items have been through rigorous testing to make sure that every item is both safe and the best product we can provide!

SGKOW heated apparel is machine washable.Do not use high heat to dry. Remember to remove battery before washing.

Yes, you can bring this battery on planes. All SGKOW batteries are lithium batteries and they are allowed in carry-on bags and checked bags, with some limits.

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1. Quick checkout process
2. Easily view your order status and order history
3. Receive updates detailing our new releases and special promotions

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

-- Our system has been designed to ship out orders as quickly as possible. Unfortunately, that means once an order has been processed, it is too late to cancel.
-- If you have received your order and wish to return it, please follow our Returns process.
-- If there has been a payment issue, the item(s) ordered are only available as a pre-order or due to an error, there is a back-order, your order can be cancelled. Please email our Support Team with your order number and "Cancel" as the subject line.

If something is still missing, please contact us immediately.