For New Items:
Heated clothes (jackets, vests, coats, hoodies) purchased on SGKOW.com are covered with a 3-year limited warranty on the heating elements and a 1-year limited warranty on the battery.
Purchases from Amazon are also covered with a 3-year limited warranty on the heating elements and batteries. This warranty is non-transferable, and proof of purchase from SGKOW.com is required.
If you know the purchaser's name, email address and order number, you can enjoy the same warranty as the purchaser does. To claim your warranty, you can directly fill in the Warranty Claim Form below with the purchase information.
Wear and tear of the garment, such as fabric, zippers and other accessories, are not covered under warranty. Under no circumstances will SGKOW or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.